→ Consultations are strictly by prior appointment only.

→ New cases can be taken offline (in-person) or online (via voice/video call).

→ Each new consultation may require 2–3 hours, which includes:

• • Detailed case-taking by the resident doctor
  • Case discussion with the Chief Consultants

→ This time is essential to understand the patient holistically, including:

• • Physical symptoms
  • Mental and emotional state
  • Lifestyle and environmental factors

(In homeopathy, treatment is individualized and based on the totality of symptoms rather than just the disease diagnosis.)

→ A registration fee of ₹500 is applicable, which is adjusted in the initial consultation charges.

• • This amount is non-refundable in case of cancellation.

→ Appointment rescheduling is allowed only once.

• • Only one cancellation and rescheduling will be permitted.

→ Consultation charges may vary depending on the diagnosis and disease pathology.

Follow-Up Consultations

→ Follow-ups are scheduled every 15 days to 1 month, depending on the case.
→ Follow-ups can be conducted via:

• • Phone call, or
  • In-person visit (with prior appointment)

→ Only pre-confirmed appointments will be entertained.
→ On-call follow-ups:

• • Conducted by the resident doctor handling your case
  • Discussed with the Chief Consultant before prescribing medicines
  • Medicines will be dispatched accordingly

→ If a direct consultation with the Chief Consultant (voice/video) is requested:

• • An additional non-refundable charge will apply

→ In-person follow-up with the Chief Consultant:

• • Consultation is free of cost
  • However, prior appointment is mandatory
  • Cancellation may attract applicable charges

Medication Continuity / Gaps

→ If there is a gap of 2 months or more in taking medicines:

• • A minimal consultation fee will be charged for restarting treatment

→ No extra consultation charges will be applied if the patient is regular with medications and follow-ups.

Medicine Dispatch Services

→ Medicines will be dispatched only after confirmation of payment.
→ Available delivery options:

• • Porter service
  • Speed Post
  • Self-collection from clinic

→ For postal delivery:

• • Patients must provide a complete address with PIN code
  • Additional courier charges will be applicable

→ Patients may also:

• • Arrange a porter from their end, or
  • Collect medicines personally from the clinic